FAQ
🇺🇸 Important info for US customers (April 2025)
Due to recent changes in US import regulations, new tariffs have been introduced on goods from many countries — including the EU.
However, original hand-painted artwork (like mine 💛) is currently not affected and remains duty-free when shipped to the US.
That means:
✔️ No customs duties
✔️ Possibly a small local sales tax or carrier handling fee upon delivery — varies by state and shipping company
✔️ I always declare the artwork correctly as “original painting” (HS Code 9701.10.00)
These regulations are still new, and changes can happen.
I’ll keep this info updated and always do my best to ensure a smooth delivery experience.
I’m beyond grateful for all the support from my amazing American collectors — thank you for bringing my art into your homes!
Warmly,
Caroline Eklöf
Founder & Artist, Cotton Stories
Frequently Asked Questions
Is my sonogram good enough?
We endeavour to help you regardless of the clarity of your sonogram image. We receive all types of sonogram pictures; images from early pregnancy stage or images that are faded and blurry. If you wish us to enhance certain aspects, then we will do so. Still uncertain about the quality of your sonogram image? We are more than glad to help you! Contact us at hello@cottonstories.se.
I need the painting within 2 weeks, is this possible?
If you need the painting for a special occasion, reach out to us and we'll work something out.
I want to order a Sonogram Art Twins but do not have the babies on the same pictures – what do I do?
No problem! Send us both images and we will assemble the images together into the same picture. Tell us if you have any special requests with regards to the placing of the babies.
If you have placed an order but not received an order confirmation, look through your junk email. We have noticed that our emails sometimes end up there. If you still have not received an order confirmation, contact us at orders@cottonstories.se so that we can help you!
Can I cancel/change my order?
You can cancel your order within 24 hours of the order date. If you want to change your order, contact us within 3 days. Customized items cannot be returned.
How do I reclaim an item?
Our products are handmade and cannot be returned. But if you are not satisfied with your product or if it is broken during delivery, contact us at orders@cottonstories.se.
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